Current Scams in our Area
Protecting Your Identity
Debit Card Security

Current Scams in Our Area
Timberwood Bank would like to remind customers not to respond to any requests of this nature. These attempts are designed to steal personal banking information. Timberwood Bank does not contact its customers by telephone or email asking them for their private information.  We will work continuously to help you protect your accounts and identity.  Please check this page frequently for updates and current scams in our area as we become aware of them. 
The Heartbleed Bug 
What is Heartbleed Bug? 
The Heartbleed bug is vulnerability in openSSL software that is used to encrypt information on the Internet. The flaw allows attackers to gain access to important encryption keys that protect website user information. 
What is the danger of the Heartbleed bug? 
The Heartbleed bug could cause serious issues: 
1. Two-thirds of websites on the internet are vulnerable. 
2. The Heartbleed Bug has gone undetected for more than two years, causing a large exposure and risk of exploitation. 
3. The Heartbleed bug leaves no trace. 
How can I protect myself from the Heartbleed bug? 
It is especially important that you change your password on secure sites after they have been updated to fix this flaw.  This would include sites such as online banking, social media sites, online retailers, credit card companies and any site that has personal or secure information.  It is extremely important that you change your password AFTER the flaw has been fixed by an update or patch. Experts are also advising that internet use be limited for a few days. 
**Timberwood Bank has responded to the reports of the internet security flaw this week. All of our banking systems have been evaluated and no issues have been detected. Due to this recent security event, however, we encourage all customers to that this opportunity to change their password and MFA questions as an added precaution.** 
Deed Scam Tricks New Homeowners Into Buying Useless Documents 
Scammers doing business under multiple names - including Record Transfer Services - are soliciting consumers nationwide who conducted recent real estate transactions. The company tries to trick people into paying more than $80 for useless property records, including deeds that they can get for a few bucks from their county government. Among the victims of the deed scam are new homeowners in Wisconsin. They are deceived by Record Transfer Services' formal-looking letter, which looks like a government bill and asks for an $83 "document fee" for a deed and "real property records" by a certain deadline.  
Anyone who would like a copy of their deed can get one from their county register of deeds office. 
BBB Warns of "One Ring" Cell Phone Scam 01/31/14 
The Better Business Bureau Serving Wisconsin is warning cell phone users about a new scam that can result in unauthorized charges appearing on their monthly wireless statement.   
It's called the "One Ring" scam because the scammers program computers to send thousands of calls to random cell phone numbers, ring once and then disconnect. The scammers then hope you are curious enough about the phone call that you return the call right away. 
When the cell phone owner returns the call, they are charged $19.95 for an international call fee. After that, there is a $9.00 per minute charge. It’s reported that often they will first hear music followed by advertising. So,it’s easy to see how quickly these charges can add up. 
Consumers who have been duped by these calls report that they are coming from the Caribbean Islands including Grenada, Antigua, Jamaica and the British Virgin Islands. 
If a person thinks they may have fallen for this scam, they should immediately alert their cell phone carrier and keep an eye on their cell phone bill. The earlier they document the fraud, the better their chances of having some or all of the charges removed. 
To be as safe as possible, the BBB recommends the best thing to do if your phone rings and it's an international number you don't recognize, don't answer it and don't call back. 
For more information on scams and to report a scam visit BBB Scam Stopper. 
Credit card scam alert: Mysterious $9.84 charges appearing on accounts 01/31/14 
If a strange, unauthorized charge of $9.84 appears on your credit card from a website you don't recognize, it may be the "$9.84 scam." Since December, hundreds of consumers nationwide have complained in forums online about seeing unauthorized charges on their credit and debit card accounts from a website they've never heard of - typically for $9.84. So far, no one knows how the scammers obtained their credit card information. Complainants say the unauthorized charges were listed as stemming from an unknown website - most commonly but also,,,,, and Milwaukee Journal Sentinel 
Cardholders are encouraged to review their statements closely and report any unauthorized activity immediately. Scammers often start with small amounts to test the card without the victim noticing. Any card that has unauthorized activity should be closed immediately to avoid additional unauthorized activity. 
Target: 40M card accounts may be breached 
Target says that about 40 million credit and debit card accounts may have been affected by a data breach that occurred just as the holiday shopping season shifted into high gear. The chain said that accounts of customers who made purchases by swiping their cards at terminals in its U.S. stores between Nov. 27 and Dec. 15 may have been exposed. The stolen data includes customer names, credit and debit card numbers, card expiration dates and the three-digit security codes located on the backs of cards. The data breach did not affect online purchases. Milwaukee Journal Sentinel 
If you used your Timberwood Bank debit card at Target stores during this time period, please contact Timberwood Bank at 608-372-2265. 
Government Grant Scam 12/18/2013 
Timberwood Bank has received reports of a scam claiming to be from a government agency. Consumers are advised that they qualify for a government grant. The qualifications are vague, but the caller asks if there is a Western Union nearby. In order to collect the grant, consumers are told that they need to send $225.00 via Western Union to Washington DC. Please be aware of this scam and never give out sensitive information. 
Windows Tech Support Call 11/25/2013 
Timberwood Bank has received reports of phone calls claiming to be from a computer tech support. The caller offers to assist with a computer problem. This scam is an attempt to gain access to your computer remotely. By allowing the caller access, it leaves you vulnerable. The caller may have the ability to access your personal information. Please be aware of unsolicited calls. Do not give out sensitive information. 
IRS warns of phone scam targeting taxpayers 11/01/13 
The Internal Revenue Service warned Oct. 31 of a sophisticated phone scam targeting taxpayers - including recent immigrants - in nearly every state, including Wisconsin. The IRS said victims are told they owe money to the IRS and it must be paid promptly through a preloaded debit card or wire transfer. If victims refuse to cooperate, they are threatened with arrest, deportation or suspension of a business or driver's license. IRS Acting Commissioner Danny Werfel said the federal tax agency never asks for credit card numbers over the phone. The IRS doesn't request a prepaid debit card or wire transfer. Milwaukee Journal Sentinel 
Dumpster Diving & Identity Theft 09/12/2013 
Timberwood Bank was notified by a local victim of dumpster diving. Identity thieves collect sensitive information such as pre-approved credit card offers, Social Security Numbers, Bank Account information, along with other personal information by digging through victims' trash. Timberwood Bank strongly encourages all customers to cross-cut shred all sensitive information prior to disposing it in the trash. If you feel that you were a victim of this type of fraud, please contact Timberwood Bank immediately. 
Financial Crimes Enforcement Network (FinCEN) Scam-07/10/2013 
The Financial Crimes Enforcement Network (FinCEN) reminds the public to be alert to ongoing financial scams that attempt to solicit funds from unsuspecting victims. 
FinCEN has been receiving calls and reports of financial scam attempts conducted via telephone. In this scam the caller represents himself/herself as an employee of FinCEN and asks for the victim by name, either at the victim's home or work number. The caller will identify an outstanding debt; this debt may be actual or bogus. The caller will provide the victim with the victim's account, Social Security, or other similar number and demand payment be made. The caller's knowledge of the victim's name, telephone number, account description, and personal information serve to legitimize the caller. 
FinCEN also has become aware of another financial scam conducted via email and telephone in which an individual claiming to be a representative of the U.S. Department of the Treasury or FinCEN informs the victim that he/she has received a large Treasury Department grant. To obtain the grant, the victim is instructed to provide bank account information and make some type of initial payment or donation. 
Recipients of these calls, letters, or e-mails should not respond to such messages, and should not send money or provide any personal information. Those who believe that they are or have been a victim of a financial scam, should report this information to local, State, or Federal law enforcement authorities. 
FinCEN does not send unsolicited requests and does not seek personal or financial information from members of the public. FinCEN does not have authority to freeze assets or block funds transfers. In addition, fraudulent correspondence may purport to be from an overseas office of FinCEN. FinCEN does not have any offices outside of the United States. 
Numerous emails have been reported by customers, both Business and Consumer, claiming that their payment/payroll transactions have been reversed. A link is provided with instructions to "click the link for transaction details". This is a scam. If you have any questions regarding your payroll, contact your Employer directly. If you are a business, contact your payroll processing service or financial institution directly. 
If you have any questions, or if you feel that you were a victim of a scam, please contact your financial institution immediately. 
Fax Requesting Financial Information 01/23/2013 
Several contractors have reported receiving a faxed letter: "Authorization To Release Financial Information" from Department Of Transportation requesting financial information. Other versions of a similar letter are also being faxed claiming to be from Equifax or similar companies. These scams are an attempt obtain financial information, resulting in identity theft. Please be aware that these are fradulent. If you feel that you have been a victim of this scam, please contact your financial institution immediately. 
Potential Scam Targets Shoppers 11/29/12 
Scams designed to scare consumers into giving up personal data and bank account information happen year round, but consumers should be especially vigilant during peak shopping seasons.  
One of the most common scams phishing for sensitive information involves the consumer receiving an email, phone call or SMS message informing them that their credit card or bank account has been frozen due to suspicious activity. The message then instructs the consumer to unfreeze the card or account by providing sensitive information such as PIN numbers to an 800 number or false bank email address. 
Officials Warn Of Bill Payment Scam 11/15/12 
Authorities are warning residents about a Milwaukee company that claims to provide loans to help people pay their bills but is really scamming applicants out of $20 fees. The company, My Bill Assist, offers people up to $1,500 in loans for rent, car payments, and utility and cellphone bills. Applicants have to pay only an application fee of $20 and a membership fee of $20 for the bill assistance program and wait for the check to show up. Since Oct. 30, the Wisconsin Better Business Bureau has received 78 inquiries from people about the program and the company, which is also known as Elite Training Service Inc. and Elite Billing Service. Milwaukee Journal Sentinel 
Amazon Shipment Phishing Scam 09/21/12 
The latest phishing scam appears to be from This email confirms that your order has been processed for an HD TV or similar item, but shows that the address that it is being shipped to is different from the address on your Amazon account. The "phisher" wants the recipient to see the wrong address, click on one of the links included in the email such as "Your Order" or "Merchant Contact Form" to try to get additional information on the shipment. Links in phishing emails contain viruses that can capture passwords and other sensitive information on computers and devices.  
Protect yourself from phishing scams by always verifying emails are who they appear to be from, and never click on any link unless you trust the sender. If you do click on a link that you believe is a phishing email, run your computer's antivirus software to attempt to catch the virus before it is downloaded on your system. 
State, FBI warns of 'ransomware' scam 09/13/12 
State officials and the FBI are warning of a new computer scam that locks up screens and tries to trick users into paying to regain control called Reveton. Sandy Chalmers, administrator of the state's Trade and Consumer Protection unit, cautions consumers to never pay money to unlock their computer. Unlike a traditional virus, which infects computers when the user opens a file or attachment, Reveton infects a computer when the user clicks on a compromised website. The computer then immediately locks up and displays a fake message from the FBI or the U.S. Department of Justice. This "ransom" screen warns users they have violated federal laws and that the computer's IP address was identified as having visited illegal content on the Web. The user is prompted to pay a fee, typically $100 to $200, in order to have control of their systems returned. After paying the fee, the screen will be removed, but the malware may continue to operate on the compromised computer and can be used to commit online banking and credit card fraud. Milwaukee Journal Sentinel 
Wireless phone bill scam makes its way through cyberspace 09/06/12 
Consumer protection officials are warning people to beware of fake emails claiming to be from Verizon Wireless that say you owe money and should click on a link to "View and pay your bill." The email is very similar to a legitimate Verizon message, but it's a scam that could lead to your identity being stolen and your bank account being emptied. An indication the email is a fake is the large amount due, sometimes several thousand dollars. If you see anything out of the ordinary, don't click on the link. Instead, forward the suspicious email to If in doubt, contact Verizon. Clicking on the "View and pay your bill" link could install malware or spyware on your computer that monitor your keystrokes and steal login information to websites such as bank accounts. The fake Verizon notice is a little unusual in that it's been sent to businesses and individuals. Milwaukee Journal Sentinel 
Consumers targeted in door-to-door sales scams 08/16/12 
The Wisconsin Better Business Bureau has received 18 complaints this year about door-to-door sales of magazines and books. The complaints come from across the state, from Appleton, Superior and Hudson to Pewaukee and Milwaukee. The national Better Business Bureau warned that it is seeing an increase in complaints about door-to-door sales of such things as magazines, meat, cosmetics, cleaning supplies and home repairs. The BBB has received 1,147 complaints of door-to-door salespeople nationwide through July of this year compared with 1,300 in all of 2011. The majority of the complaints this year - more than 600 nationally - were about companies selling magazines. Most were from consumers who paid for magazines they never received. Often, the salesperson claimed to be working for a local school or charity fundraiser. Governmental agencies and consumer groups say the most important rules are not to let salespeople into your home, and to hold off on purchasing anything until you've researched the company. Milwaukee Journal Sentinel 
"Medical Card" Scam 07/03/2012 
Timberwood Bank has been informed by several customers of a phone call that is targeting Medicare Members. The caller claims that he/she is calling from the Medicare office and needs to gather some information to ensure that Medicare continues at a reduced rate. People who work for Medicare are never allowed to ask for your social security number or bank account information over the phone. If you any have questions or if you feel like you were a victim of this scam, please contact your bank immediately! 
Possible Phishing Attack Targeting Debit Card Holders 01/31/2012 
Timberwood Bank has recently become aware of a phishing scam that targets cardholders. The email that is circulating references “eNFact”, a product used by our debit card-issuer Fiserv. The email directs recipients to click on a link that takes them to a fraudulent site that we presently believe may install malicious software. This may be a serious threat. 
If you receive an email of this type, do not open the email and do not click on the link. Please act accordingly. 
If you believe you have received a phishing email, or if you receive one at any time from this point forward: 
1. Do not open the email; 
2. Do not click on the link contained in the email; clicking on any of the links contained in the email may install malicious software on your system; 
3. Delete the email from your “Inbox” and “Sent Items”; and 
4. If you believe that your account information has been compromised, please contact your financial institution immediately. 
Email Addressed To Visitor 11/07/11 
It was recently reported that a customer recently received an email addressed to " Vistor" claiming that her personal information was compromised by a massive system breach at Epsilon, a third party vendor that supplies marketing to a number of large companies. The email offered a free credit report for a limited time. The email required you to click on an external link to access your credit report and also required a credit card to obtain the free credit report. This email was not from Timberwood Bank. We want to remind you that we will never request personal account information via an email. If you have any questions, or if you feel that you were a victim of this scam, please contact your bank immediately.  
Calls Claiming to be from Government Regarding a Medical Card 11/01/11 
Several customers have reported that they have received a phone call requesting their bank account information from a person claiming to be working for the government. They were told that they are entitled to a medical card from the government, but their bank account information is required to process the request. These are fraudulent phone calls. If you receive a call of this nature, please do not give out your personal information or your bank account information. If you have any questions, or feel that you were a victim of this type of scam, please contact your bank immediately. 
Merchant Service Calls Claiming to be from Timberwood Bank 8/12/11 
Local businesses have received phone calls claiming to be from Timberwood Bank's Merchant Service provider and requesting information regarding their account.  These phone calls are not from Timberwood Bank or Timberwood Bank's Merchant Service provider.  If you receive a phone call of this nature please do not give out any of your personal or account information.  Remember that Timberwood Bank will never ask you for your information in this manner.  If you have any questions or have given a caller of this nature your information please contact your bank immediately. 
ACH Transfer Canceled Emails Are A Scam 3/15/11 
Local residents have received emails stating that an "ACH transfer (ID#), recently sent from your bank account was canceled by the other financial institution."  These emails also contain a link for you to click on and show an originating email address of  These emails are a scam.  If an ACH transfer has been canceled Timberwood Bank will not notify you by email.  If you receive one of these emails please contact your bank immediately. 
Platinum Credit Card Calls Not From Timberwood Bank 11/17/10 
Local residents have received calls claiming to be from Timberwood Bank.  The person receiving the phone call was told that they had an outstanding balance on their Platinum card by a live person.  If you receive a phone call of this nature please do not give out any of your personal or account information.  Remember that Timberwood Bank will never ask you for your information in this manner.  If you have given a caller of this nature your information please contact your bank immediately. 
Automated Calls Are Debit Card Scam 2/4/10 
Local residents have received calls claiming to be from Visa.  The automated requests the victim's card numbers.  This appears to have reached a wide variety of consumers.  We remind you that if you receive a call of this nature, do not give out your information.  Your bank will never ask you to verify your information or offer to protect you from fraud by obtaining your information in this way.  If you have given the caller your information, contact your bank immediately.  
Area Telephone Scam 12/9/09  We have become aware of an scam that is targeting local phone numbers using an automated voice recording system.  This scam is not affiliated with any bank, but rather is a prerecorded message targeting anyone with a valid phone number.  The voice recordings tend to vary, but each asks the call recipient to enter their debit card number and pin number.  It is important to protect your debit card number as though it were cash.  Do not provide it to anyone who calls you, by phone or by email request.  Never provide anyone with your pin number.  No bank or other reputable company will ever solicit your debit card information through a phone call or email.  If you feel you may be a victim of a scam, contact your bank immediately.   
Fake Emails Appear to be From WACHA 11/12/2009 
It has been reported that an email is circulating, claiming to be from WACHA (Wisconsin Automated Clearing House Association).  The email has been received locally.  The email, appearing to come from, states that an ACH transaction on your account was rejected by the Electronic Payments Association.  It then asks the recipient to click on the link in order to view the associated reports regarding the transaction.  Consumers are reminded to never click on links contained within emails when you are not sure of the source.  WACHA, banks or any other banking related institution will not notify you of important information regarding transactions on your account by means of email.   
Fake Emails Appear to be From FDIC 10/26/2009 
Emails have surfaced in our area claiming to be from the FDIC.  The email states that the email recipient has an account at a bank whose assets have been seized by the FDIC.  The email recipient is then directed to click on a link in order to verify insurance coverage.  The link takes the recipient to a fake website address and an executable file will run on your computer, infecting it with a virus.  Recipients should consider an email of this nature as an attempt to collect personal information.  The FDIC does not issue unsolicited emails to customers. 
Debit Card Scam Involving Hancock Fabrics 10/15/2009 
Consumers are alerted that if they have used their debit card at Hancock Fabrics in Marshfield or Stevens Point in the last 3 months, to contact their bank immediately.  It is believed that debit card numbers and pin numbers were stolen off of an unattended debit card machine.   
Phishing Scam 8/17/09 
Recently there have been an increase in phishing crimes which involve a con artist contacting you requesting your debit card number and personal identification number.  Remember to never give out your bank information over the phone, by text, or by email.  Most recently in our area, we have seen a criminal randomly calling land lines and cell phones stating that the receiver's debit card has been compromised and shut down.  In order to reactive the card, the receiver must provide the debit card number, along with the pin number.  Please do not give out any personal information out to anyone.  Do not respond to this type of phone call, text message or email.   
Area Telephone Scam 3/31/09 
Local residents have received calls claiming to be from their bank.  The caller requests the victims account information or card numbers.  This appears to have reached a wide variety of consumers.  We remind you that if you receive a call of this nature, do not give out your information.  Your bank will never ask you to verify your information or offer to protect you from fraud by obtaining your information in this way.  If you have given the caller your information, contact your bank immediately.  
Area Vishing Scam 2/05/2009 
Area residents have reported receiving automated phone calls stating they are the Fraud Department of their financial institution. The automated call directs the receiver to press the number one on their phones and enter in their entire debit card number. This is a type of scam called “Vishing”.  Vishing is the criminal practice of using social engineering over the telephone system, most often using features facilitated by Voice over IP (VoIP), to gain access to private personal and financial information from the public for the purpose of financial reward.  
Debit Card Phone Scam 1/30/2009 
We have detected that some Timberwood Bank customers may have been the target of a widespread debit card vishing scam. Some local households received either a computer generated call stating that their debit card had been suspended. The call requested specific card information as a step to re-activate the card.  
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